Shipping policy
National Delivery Germany
- Delivery in Germany is FREE for purchases over Euro 29.90. For other orders, Euro 4.90 shipping cost will apply.
- While we dispatch your order within 24 hours (subject to availability), the average shipping time is 1-3 working days.
- We use DHL and you will receive an e-mail confirmation when your parcel has been dispatched.
International Delivery
- Standard delivery inside the EU is FREE for purchases over Euro 50.00. For other orders, Euro 9.90 shipping cost will apply.
- Standard delivery for the rest of the world is Euro 20.00. Please notice that a minimum order value of Euro 50.00 is required.
- International Delivery Charges differ for Retail shop owners. Please contact us for delivery charges.
- We use DHL for standard deliveries internationally.
- While we dispatch your order within 24 hours (subject to availability), the average shipping time is 10 - 14 days depending on the country you live in.
- In your e-mail confirmation you will find the tracking number of your parcel so you can track and trace it anytime.
Customs and Import Charges
- Depending on the country you live in, custom or import duties may arise. These charges have to be paid by the recipient of the parcel.
- Please contact your local customs for these charges, so you are not surprised by charges you were not expecting.
Delivery address
Your delivery address can be different from your billing address. So if it is more convenient to deliver to your work address or neighbor, not a problem. But we can not deliver to PO boxes for security reasons.
Order status
You will receive an e-mail to let you know that we received your order and you will receive another confirmation, once the order is dispatched. This will also provide you the information to track the parcel.
